This page gives help for Pakkeshopper and for the Pakkeshopper app for iPhone.
Contact
Write to us at hej@pakkeshopper.dk. We give support in Danish and English.
Shoptigrator ApS
Langagervej 15B
4000 Roskilde
Denmark
Get started with the iPhone app
- Install Pakkeshopper in your Shopify store from apps.shopify.com/pakkeshopper.
- Open the app on the iPhone and enter the address of your store.
- Tap "Connect via Shopify", sign in to Shopify, check that the 4-letter code is the same on the two screens, and tap "Connect".
- As an alternative, open Label Print, then "Pair new device" in the Pakkeshopper dashboard, and scan the QR code or type the 6-digit code.
- On the Printers screen, tap "Scan for printers" and assign a label printer.
Requirements
- iOS 16.4 or later.
- A Shopify store with Pakkeshopper installed.
- For printing: a supported Brother QL label printer on the same WiFi network as the device.
The first time, iOS asks for permission to use the local network and the camera. The app cannot find printers or scan barcodes without these permissions.
Common problems
The app does not find my printer
Check that the printer and the device are on the same WiFi network. On the device, check Settings, Privacy & Security, Local Network, Pakkeshopper. As an alternative, add the printer by IP address.
The app says that the shop is no longer paired
The admin removed the device, or the pairing expired. Pair the device again.
An order has no Print button
The order has no supported carrier, or the carrier credentials are missing. Correct this in the Pakkeshopper dashboard.
Remove a device and its data
Tap "Unpair" on the Settings screen of the app, or remove the device in the Pakkeshopper dashboard under Label Print. For other data requests, write to hej@pakkeshopper.dk. Read the privacy policy for more information.